Dashcam Support for CareDrivers

We've put together this dashcam resource page to help CareDrivers get started. Find info on dashcam installation and technical troubleshooting below.

Learn More Below:

Dashcam Installation Instructions

How to Self-Install Your Dashcam

Watch the how-to video to learn how to install your dashcam within 15 minutes.
View Written Instructions

Dashcam Installation Support

If you run into any issues while doing the self installation, please contact HSD Support by email at saferideinsight@hopskipdrive.com

Understanding the Device LED Lights

The dashcam will signal different alerts in a form of a different colored LED lights and flashes. Below is your guide as to what each alert means, and the expected action.

Getting Set Up (White LED)

While your dashcam is getting set up, you'll notice 3 different white LED signals.

  • Camera starting

    Progress LED bar, No sound played

  • Firmware update

    Blinking LED bar, No sound played

  • Awaiting power

    No LED bar, No sound played

Ensuring Dashcam Is Live (Blue LED)

Once a blue LED light is showing, you'll know your dashcam is set up and on.

  • Recording

    Solid LED bar, No sound played

Connection Lost (Purple LED)

If your dashcam has lost signal a purple LED light will flash. Check the cables and ensure that your dashcam is connected correctly or contact support saferideinsight@hopskipdrive.com

  • Camera, Vehicle Gateway disconnected

    Blinking LED bar, No sound played
Note: No lens cover needed: Our goal is to make Safe Ride InSight rides and using the dashcam as easy as possible for you. You are welcome to physically cover the lens during times when you are not providing rides using the HopSkipDrive platform, however, the lens cover is not required to prevent recording.

Dashcam Frequently Asked Questions

How do I know if the dashcam is working properly?
When your dashcam is getting set up, you’ll notice a white LED light and then once the dashcam is fully set up, you’ll see a solid blue LED light display. Please refer to the images above to see how the LED lights appear on the dashcam.
I’m having trouble installing the dashcam. Is there someone available to help me?
Please contact Support via email at saferideinsight@hopskipdrive.com
What should I do if the dashcam gets disconnected?
.The dashcam will display a flashing purple LED light if it loses connection. Should this happen, please check the cables to ensure the dashcam is connected correctly.
Does the dashcam require additional data usage on a smartphone?
No. A smart dashcam like ours uses cellular connectivity in the Vehicle Gateway to upload all triggered video content.
Can the dashcam be disconnected?
If a dashcam is disconnected, the CareDriver and administrator are notified automatically. You can see some simple instructions above on what to do if a dashcam is disconnected.
Do I need to cover the lens of the dashcam or turn the dashcam off when I’m not on a HopSkipDrive ride?
You do not need to take any action to ensure the dashcam is working properly. For eligible rides, the dashcam automatically records from the moment you tap “Arrived” at the pickup location and stops recording after you mark the ride “Complete.”
If you have additional questions, email saferideinsight@hopskipdrive.com

How to Contact Support

Our HSD support team is available via email 24/7 to answer your questions and solve your issues.

  • Email & Phone

    Email: saferideinsight@hopskipdrive.com

  • Support SLA (Service Level Agreement)

    Depending on what support is needed below is the time expectancy for resolution.
    • Critical outage-system is down - 1 hour
    • System is available, but key functionality and/or applications are not operable. Workarounds are not available to replace affected functionality - 4 hours
    • System is available; however, non-critical functionality or applications are not working. No reasonable workarounds are available - 1 business day

  • HopSkipDrive

    For questions related to HopSkipDrive, please email saferideinsight@hopskipdrive.com

Terms of Service Privacy Policy Do Not Sell Disclaimers
© 2013-2024 Motive Technologies, Inc.